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1. Check your internet speed
Run a speed test at fast.com. You need at least 25 Mbps for 4K or 10 Mbps for HD streaming. If speeds are low, restart your router. -
2. Use a wired connection
Wi-Fi adds latency. Connect your streaming device directly to the router with an Ethernet cable for the most stable connection. -
3. Try a VPN
Some ISPs throttle IPTV traffic. Connect to a VPN server close to your location to bypass potential throttling. -
4. Switch server in your app
If your IPTV app supports multiple servers, try switching to a different one. Some servers may be overloaded during peak hours.
Troubleshooting
SUPPORT & FIXES
Troubleshooting
Constant Buffering
Black Screen
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1. Change the video player
In your IPTV app settings, switch between available video players (e.g., ExoPlayer, VLC, MX Player). Some codecs work better with different players. -
2. Clear app cache
Go to Settings → Apps → [Your IPTV App] → Clear Cache. Corrupted cache can cause playback failures. -
3. Check subscription status
Log in to your account at auth.originserver.co and verify your subscription is active and hasn't expired.
No EPG / Program Guide
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1. Refresh EPG data
In your app settings, find "EPG" or "Program Guide" and tap "Update" or "Refresh". EPG data needs to be downloaded separately from channels. -
2. Use xTream API connection
M3U playlists often don't include EPG. Switch to xTream API connection method — use our M3U Converter to extract your credentials. -
3. Wait for EPG sync
EPG data can take 5–15 minutes to fully load, especially on first setup. Leave the app open and give it time to sync.
Audio Out of Sync
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1. Change audio track
Many channels have multiple audio tracks. Use your app's audio selector to switch tracks — this often resolves sync issues. -
2. Switch video decoder
Go to player settings and toggle between hardware and software decoding. Hardware decode is faster but software can be more compatible. -
3. Restart the stream
Exit the channel and re-enter it. Audio sync issues are often caused by a bad initial handshake with the server.
App Keeps Crashing
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1. Update the app
Check for the latest version of your IPTV app. Outdated versions often have stability bugs that have been fixed in newer releases. -
2. Clear data and re-login
Settings → Apps → [IPTV App] → Clear Data. Then re-enter your credentials. This resets corrupted local state. -
3. Free device memory
Close other running apps and clear recent apps. Streaming apps need available RAM to decode video smoothly.
Cannot Log In
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1. Double-check credentials
Copy-paste your credentials from the activation email. Manual typing often introduces errors like extra spaces or wrong case. -
2. Check active connections
If another device is streaming with your account, you may be blocked. Close the app on all other devices first. -
3. Contact support
If credentials still fail, your account may need reactivation. Message us on WhatsApp with your order number.
No Channels Loading
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1. Refresh playlist
In your app, go to Settings → Playlists and hit "Update" or "Refresh". Server-side playlist updates don't automatically sync. -
2. Re-add your connection
Delete the current playlist/connection and add it again from scratch. This forces a full re-download of channel data.
Subtitles Not Working
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1. Enable subtitles in player
During playback, look for a CC or subtitle icon. Some apps hide subtitle controls in the player overlay — tap the screen first to reveal controls. -
2. Select the correct track
Many streams include multiple subtitle tracks. Cycle through available tracks to find your preferred language.
Prevent issues
Best practices for smooth streaming
Secure access
Keep your playlist private and rotate passwords
on your apps regularly.
01
Network quality
Prefer wired connections for primary screens;
Wi-Fi mesh or ethernet-to-TV reduces buffering.
02
Backups
Keep a secondary app and VPN configured before
you need it. Export your playlist to a safe spot.
03